As you know customer service is the key to success in our industry today. Shippers increasingly require a wide variety of specialized services. We strive to fulfill those needs.
Of course, Delays and other problems are bound to occur, and the manner in which these situations are handled can mean the difference between keeping or losing a valued customer.
Frontier Transportation Services Inc. is committed to providing our customers with the best possible service. We expect our drivers to share our commitment when hauling for Frontier Transportation Services Inc. It is important that drivers follow procedures listed and report any encounter of difficulty or delay in loading or transit.
Your first call should be to a Frontier Transportation Service representative with whom you will book your shipment. He or She will build a direct relationship with you the customer, and this representative will work with you to keep you informed.
During normal business hours(8-5 Eastern Standard Time, Monday to Friday), call Frontier Transportation Services Inc. at 1-888-483-7373 or 1-905-562-7272. One of our Dispatch/Sales Representatives will help out with your needs.
We appreciate your cooperation in making sure your information is relayed to our Dispatch Personnel, as well as to each driver with your load on board. Working together, we can provide you our customer with the level of service that is expected, and protect our companies futures.
Communications...we require that all trucks are equipped with cellular two-way communications. This helps us keep our trucks loaded and profitable. Communication is the key to success of tomorrow's future.